Smart Customer Service Assistant

AI-powered task management with smart classification, automated response generation, file and table creation, and centralized knowledge base for faster, more accurate customer service.

System Demonstration

1

Task Management Dashboard

Centrally manage all customer service tasks, view processing status, priority and assignments in real-time.

2

Smart Task Classification

Automatically identify and classify different types of service requests including VIP returns, batch orders, and member upgrades.

3

AI Conversation Execution

Smart dialogue system automatically extracts customer and order information, generates personalized responses.

4

Email Notification Generation

Automatically generate return and exchange notification emails with complete customer info and order details.

5

Data Table Generation

Quickly generate product comparison tables and recommendation lists, support CSV, Excel and other formats.

6

Knowledge Management Center

Centrally store and manage service documents, FAQ databases, product manuals with AI-powered search.

Task Management Dashboard

Centrally manage all customer service tasks, view processing status, priority and assignments in real-time.