70%
Cost Reduction
<3s
Avg Response
95%
Satisfaction
24/7
Always On
See Smart CS in Action
Customer asks → AI searches knowledge base → precise response, fully automated
Customer Asks
Customer asks in natural language on LINE
AI Searches KB
AI searches internal docs and FAQs
Precise Reply
Generates professional response from matches
Core Features
Make LINE Bot your most reliable customer service partner
24/7 Always-On Service
Customers get instant replies anytime, regardless of business hours
Natural Language Understanding
AI understands customer intent and responds accurately — beyond keyword matching
Seamless Human Handoff
Complex issues auto-escalate to human agents with full conversation context
Knowledge Base Integration
Connected to your company knowledge base, FAQs, and product docs for up-to-date answers
Rich Menu & Flex Message
Rich interactive UI with image menus, carousels, and visual cards for better UX
CRM/ERP Integration
Seamless integration with DanLee CRM and Dinkoko ERP for real-time customer data sync